Notify Us As Soon As Possible
If you've suffered a loss, experienced damage, or received a liability allegation that may result in a claim under your policy, please let us know right away. You can do this by:
- Clicking the link below to submit a First Notification of Loss (FNOL) and attaching your completed claim form;
- Or calling us on 02 9139 9999.
In an Emergency or Life-Threatening Situation
Your safety is always the first priority.
- Ensure everyone involved is safe and out of harm’s way.
- If the situation is life-threatening, or your policy requires it, please contact emergency services on 000 immediately.
Gather Key Information
If it's safe to do so, collect as much information as possible at the scene. This could include:
- Names, addresses, and phone numbers of any parties involved or witnesses
- Vehicle registration numbers, makes and models, and insurer details of any vehicles or items involved.
- Photos of the incident, damage, or surrounding environment
This will help speed up the assessment and resolution of your claim.
What Not to Do Without Our Consent
To protect your cover, please do not:
- Admit fault or liability
- Offer or negotiate a settlement
- Approve or carry out any non-emergency repairs
- Accept payment from any party (including excess payments) unless we have agreed in advance
Documents
Need Help? Get in Touch
At Level Underwriting, we know that claims are the moment insurance truly matters—and we're here to make the process as smooth, supportive, and stress-free as possible. If you're unsure about what to do next or how our claims process works, we're only a phone call away.
